Why Customer Service is important to a Business

Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital to an organization. Some customers spend hundreds and even thousands of dollars per year with a company. Consequently, when they have a question or product issue, they expect a company’s customer service department to resolve their issues.

Read More

Being Outdoors

This isn’t so much about skiing, but about spending time outdoors and making the appropriate choices for clothing in whichever outdoor activities you’re doing. During the ski season or the off season, if you choose your clothing wisely, the so called off season doesn’t need to be a long waiting game for snow but rather a fun, adventure filled time while in worry free comfort.

Read More

WIM + SKI Mentorship Program

“Winter In the Mountains Plus” (WIM+) is a new mentorship program designed for backcountry skiers and split boarders that are ready for more challenging backcountry objectives involving powder touring, ski mountaineering, or steep skiing. Most importantly, this program is intended for those that are keen to be on the “sharp end” by coordinating trips with the ACC.

Get all the information at ACC Edmonton

My Snowboarding Journey

Learning how to snowboard was hard, like I mean really hard. Not only was it physically challenging in a way I had never known, but it was such a mental game that by the end of my first day I felt cold, sore, and defeated as I cried in frustration. Despite a hard first day on the hill, no less than two weeks later I had purchased myself a brand new setup. I had literally gone snowboarding once, what the h*ll was I thinking? Either I hit my head too many times on the first day, or despite my bruised tailbone and knees, I had found a sport that I truly loved.

Read More


Helmets. The once “nerdy” and “uncool” thing to wear on your head, has made a massive rise in popularity over the years. Take a look around the next time you’re in the mountains, and you’ll find that a vast majority of skiers and snowboarders are actually donning a proper ski helmet. Most people have now come to terms with the fact that wearing a helmet isn’t so bad, in fact, it’s actually pretty cool!

Read More

Learning to Ski over 50

I was 55 when I learned to ski. Why would I learn a new sport at such an age? My husband is a self proclaimed ski bum, worked in the ski industry for over 30 years and an avid backcountry skier. We both got tired of leaving me at home or in a hotel room, and my husband just wanted me to come along with him. So, one fateful winter, I decided to learn to ski with the idea that I would venture into the backcountry with him when I got comfortable on the boards.
That was four winters ago and I have learned to ski and hellied into backcountry lodges. I would like to share some thoughts on gear, instruction, practice, peer skiers and patience when learning to ski over 50.

Read More